If your product isn’t exactly what the customer was expecting, you’ll be susceptible to a return. So, it’s absolutely vital that you provide accurate information on your product detail pages (PDPs), including detailed measurements and high-resolution images with a sufficient level of zoom. The number one reason for returns? Issues related to sizing and colour.² Getting your PDPs right will help eliminate a lot of those issues.

If customers can inspect the colour, texture, design, and feel of your products, it's more likely they’ll find their perfect match – eliminating the need for a return. Roomvo Sites makes it easier for shoppers to order samples, with the option to place an "Order Sample" CTA on the product page. In addition, Roomvo offers 3D Virtual Samples, which allow customers to zoom in on your products in different lighting conditions – almost as if they were physical in hand.

With samples, customers have to try to imagine what their whole space will look like based on a 12" x 12" item. With Roomvo’s industry-leading room visualizer, they can see the whole picture. Roomvo expertly detects the different surfaces in a customer’s original photo, whether it’s floor, wall, and/or countertop, resulting in smoother edges and lifelike detail when your products are visualized. The result? More confident purchasing decisions — and fewer returns.

People don’t undergo home improvement projects every day. It can be easy to choose the wrong product, and this can lead to more returns. By offering free consultations, by phone, video call, or even email, you can connect your customers with an expert to help them find the product that best serves their individual needs.